Course description


Module 1: Introduction to the Office Assistant Role

Office Assistant ka Introduction 

Roles & Responsibilities 

Daily Office Tasks 

Types of Offices 

Professional Behaviour 

Career Opportunities 


Module 2: Basic Administrative Skills

Administrative Work 

Office Procedures 

Daily Task Handling 

Documentation 

Record Maintenance 

Administrative Support 


Module 3: Effective Communication Skills

Verbal Communication 

Non-Verbal Communication 

Active Listening 

Workplace Communication 

Communication Barriers 

Professional Conversation 


Module 4: Time Management and Organization

Time Management 

Task Planning 

Priority Setting 

To-Do Lists 

Scheduling 

Meeting Deadlines 


Module 5: Basic Computer and IT Skills

Computer Fundamentals 

Hardware & Software 

Operating System 

Keyboard & Mouse 

File & Folder Management 

Basic Troubleshooting 


Module 6: Customer Service and Front Desk Management

Front Desk Responsibilities 

Greeting Visitors 

Customer Handling 

Telephone Etiquette 

Complaint Handling 

Professional Behaviour 


Module 7: Office Filing and Record Management

Filing Systems 

Physical Filing 

Digital Filing 

File Naming 

Record Classification 

Document Retrieval 


Module 8: Document Preparation and Formatting

Office Documents 

Text Formatting 

Page Layout 

Tables 

Headers & Footers 

Professional Document Preparation 


Module 9: Data Entry and Data Management

Data Entry 

Data Accuracy 

Data Verification 

Data Editing 

Sorting & Filtering 

Data Records 


Module 10: Email Management and Correspondence

Email Basics 

Professional Email Writing 

CC & BCC 

Attachments 

Reply & Forward 

Email Etiquette 


Module 11: Telephone and Call Management

Telephone Etiquette 

Answering Calls 

Call Transfer

Taking Messages 

Customer Queries 

Call Records 


Module 12: Visitor Management and Reception

Visitor Registration 

Appointment Verification 

Visitor Pass

Visitor Assistance 

Reception Procedures 

Visitor Records 


Module 13: Meeting and Appointment Management

Meeting Planning 

Appointment Scheduling 

Meeting Agenda 

Meeting Room Preparation 

Minutes of Meeting 

Follow-Up 


Module 14: Calendar and Schedule Management

Calendar Management 

Daily Schedule 

Appointment Booking 

Reminders 

Event Scheduling 

Schedule Conflicts 


Module 15: Office Supplies and Inventory Management

Office Supplies 

Stock Register 

Inventory Checking 

Purchase Requisition 

Stock In/Out 

Stock Control 


Module 16: Mail, Courier and Dispatch Management

Incoming Mail 

Outgoing Mail 

Courier Handling 

Dispatch Register 

Parcel Tracking 

Confidential Documents 


Module 17: Printing, Scanning and Photocopying

Printer Basics 

Print Settings 

Scanning 

Photocopying 

PDF Creation 

Basic Troubleshooting 


Module 18: MS Word for Office Administration

Word Interface 

Document Creation 

Formatting 

Tables 

Page Setup 

Printing & PDF 


Module 19: MS Excel for Office Administration

Excel Basics 

Data Entry 

Formatting 

Basic Formulas 

Sorting & Filtering 

Office Reports 


Module 20: MS PowerPoint for Office Work

Presentation Basics 

Slide Creation 

Slide Layout 

Images & Tables 

Charts 

Presentation Delivery 


Module 21: Internet and Online Office Tools

Internet Basics 

Web Browsers 

Online Search 

Online Forms 

Upload & Download 

Safe Internet Usage 


Module 22: Office Documentation and Report Preparation

Types of Documents 

Report Structure 

Data Collection 

Report Formatting 

Tables & Charts 

Proofreading 

What will i learn?

Requirements

Skill Champs

₹200

Lectures

11

Quizzes

1

Skill level

Beginner

Expiry period

3 Months

Certificate

Yes

Related courses