Customer Care Executive

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A Customer Care Executive course for call centers trains individuals to effectively handle customer inquiries, complaints, and support requests over the phone. The course covers essential communication skills, including active listening, empathy, and clear articulation. Participants learn how to navigate customer service software, manage high call volumes, and resolve issues efficiently. The course also focuses on building product or service knowledge, handling difficult customers, and maintaining a professional and positive attitude. This training equips individuals to work in call centers, where they play a vital role in ensuring customer satisfaction and loyalty.