Customer Care Executive

A Customer Care Executive course for call centers trains individuals to effectively handle customer inquiries, complaints, and support requests over the phone. The course covers essential communication skills, including active listening, empathy, and clear articulation. Participants learn how to navigate customer service software, manage high call volumes, and resolve issues efficiently. The course also focuses on building product or service knowledge, handling difficult customers, and maintaining a professional and positive attitude. This training equips individuals to work in call centers, where they play a vital role in ensuring customer satisfaction and loyalty.

Created by

Skill Champs

03:29:11 Hours

3 Enrolled

    • (0 Reviews)

English

Last updated

Mon, 25-Nov-2024

Course description

1.Introduction to Customer Care Executive

Overview of Customer Service

Key Skills for Customer Service Representatives:

Essential Skills and Qualities of a Customer Care Executive


2.Understanding Call Centers

What is a Call Center?

Types of Call Centers: Inbound, Outbound, and Blended

Organizational Structure of a Call Center


3.Key Responsibilities of a Customer Care Executive

Handling Inbound Calls

Managing Outbound Calls

Handling complaints and providing solutions

Documentation and reporting


4.Communication Skills for Call Center Executives

Non-Verbal Communication Skills

Active Listening Techniques

Handling Difficult Customers


5.Customer Relationship Management (CRM)

Introduction to CRM Systems


6.Tools and Technology in Call Centers

Call Center Software Overview

Automated Call Distribution (ACD) and Interactive Voice Response (IVR)

Role of Artificial Intelligence in Modern Call Centers


7.Quality Assurance and Performance Metrics in Call Centers

Importance of Quality Assurance in Call Centers

Techniques for Improving Call Quality


8.Stress Management and Work-Life Balance

What will i learn?

Requirements

Skill Champs

View profile

₹990

Lectures

12

Quizzes

1

Skill level

Beginner

Expiry period

3 Months

Certificate

Yes
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