Receptionist

A Receptionist course trains individuals to manage the front desk and perform essential administrative tasks in various settings such as offices, hotels, and medical facilities. The course covers skills like answering phones, greeting and assisting visitors, scheduling appointments, and managing correspondence. Participants also learn about office management software, data entry, and effective communication techniques. The course emphasizes professionalism, organization, and multitasking abilities, ensuring that participants can handle daily tasks efficiently while maintaining a positive and welcoming environment. This training prepares individuals for roles as receptionists, where they serve as the first point of contact for clients and visitors.

Created by

Skill Champs

03:27:41 Hours

1 Enrolled

    • (0 Reviews)

English

Last updated

Sat, 11-Jan-2025

Course description

1.Introduction to the Role of a Receptionist

Overview of the Receptionist Role

Importance of a Receptionist in an Organization


2.Essential Skills for a Receptionist

Communication skills

Time management

Customer service skills


3.Professional Appearance and Etiquette

Professional Appearance

Professional Etiquette

Dress Code and Grooming 

Punctuality and Time Management

Workplace Etiquette

Email and Written Communication


4.Handling Office Equipment and Technology

Telephones and Voicemail Systems

Computers and Office Software (Word, Excel, etc.)

Photocopiers, Printers, and Fax Machines 

Scheduling Tools and Software


5.Managing Office Operations

Managing Appointments and Meetings

Visitor Management

Key Aspects of Record Keeping and Filing Systems


6.Customer Interaction and Service

Greeting and Assisting Visitors

Handling Difficult Customers

Problem-Solving and Decision-Making

Maintaining a Positive Attitude 


7.Time Management and Multi-tasking

Prioritizing Tasks

Managing Interruptions

Balancing Multiple Duties

Techniques for Staying Organized


What will i learn?

Requirements

Skill Champs

View profile

₹990

Lectures

10

Quizzes

1

Skill level

Beginner

Expiry period

3 Months

Certificate

Yes
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