Course description
Chapter 1: Introduction to the Role of a Peon
· Understanding the Role and Responsibilities of a Peon
· The Importance of Peons in Maintaining Office Efficiency
· Overview of the Book
Chapter 2: Daily Duties and Responsibilities
· Handling Office Supplies and Stationery
· Managing the Office Pantry and Refreshments
· Delivering Documents and Messages Within the Office
· Assisting in the Setup of Meeting Rooms and Events
Chapter 3: Effective Communication Skills
· Basic Verbal Communication: Speaking Clearly and Respectfully
· Following Instructions Accurately
· Handling Requests from Supervisors and Colleagues
· Maintaining Professionalism in Interactions
Chapter 4: Time Management and Punctuality
· Importance of Timeliness in Office Operations
· Managing Daily Tasks and Prioritizing Work
· Creating a Routine to Ensure Efficient Task Completion
· Avoiding Delays and Managing Interruptions
Chapter 5: Maintaining Cleanliness and Hygiene
· Cleaning and Organizing Office Spaces
o Dusting, Sweeping, and Mopping
o Maintaining Restrooms and Common Areas
· Proper Waste Disposal and Recycling Practices
· Ensuring the Office Environment is Presentable
Chapter 6: Handling Office Equipment
· Operating Basic Office Equipment (Photocopiers, Printers, etc.)
· Managing Office Supplies Inventory and Replenishment
· Assisting with Minor Maintenance Tasks
· Reporting Equipment Malfunctions and Coordinating Repairs
Chapter 7: Safety and Security Practices
· Understanding and Following Office Safety Protocols
· Assisting in Emergency Situations (Fire Drills, First Aid)
· Monitoring and Reporting Any Unusual Activities
· Ensuring the Security of Office Premises
