Course description

Chapter 1: Introduction to the Waiter Profession

· Overview of the Role of a Waiter

· Importance of Waiters in the Hospitality Industry

· Key Responsibilities and Daily Tasks

Chapter 2: Understanding the Hospitality Industry

· Overview of the Food and Beverage Sector

· Different Types of Establishments (Fine Dining, Casual Dining, Cafés, etc.)

· The Role of Waiters in Enhancing Customer Experience

Chapter 3: Customer Service Excellence

· Principles of Exceptional Customer Service

· Greeting and Seating Guests

· Understanding and Anticipating Guest Needs

· Handling Complaints and Difficult Situations Gracefully

Chapter 4: Menu Knowledge and Upselling Techniques

· Understanding the Menu (Ingredients, Preparation Methods, Dietary Restrictions)

· Recommending Dishes and Pairing Beverages

· Upselling and Cross-Selling Techniques

· Handling Special Requests and Custom Orders

Chapter 5: Taking Orders Efficiently

· Best Practices for Taking Orders Accurately

· Using POS Systems and Digital Order Management Tools

· Communicating with the Kitchen Staff

· Managing Multiple Tables and Orders

Chapter 6: Serving Food and Beverages

· Proper Techniques for Serving Dishes and Drinks

· Timing and Coordination for Delivering Orders

· Understanding Different Service Styles (American, French, Russian, etc.)

· Maintaining Presentation and Cleanliness

What will i learn?